If your Royal Honey Peak order arrives damaged, incorrect, or difficult to identify, a clear support request helps the team review the issue with less back and forth.
Keep the package available
Keep the shipping mailer or box, the product package, and the individual unit until support has reviewed the order. Do not discard labels, seals, or inserts that may help identify the shipment.
Take photos before opening further
Helpful photos include the outside shipping package, the shipping label, the product front and back, the seal area, the visible issue, and any printed identifier, date, or batch information.
Include the order details
Send your order number, the email address used at checkout, and a short description of what looks damaged, incorrect, missing, or unclear. Keep the description factual and focused on what arrived.
Do not use a questionable item
Do not use an item if the seal is broken, the package is leaking, the label is unreadable, or the product does not match your order confirmation. The physical package remains the controlling source for ingredients, warnings, directions, and date information.
Submit through support
Use the contact form and attach clear photos when possible. For broader policy context, review Returns and Refunds.